Many clients have the same questions about our new mobile business. If you don’t find an answer to your question here, give us a call or send an email.
It is important to our veterinarians that you and your pet are comfortable during your appointment. We are happy to come in to your home and examine your pet, and we also offer our mobile unit as an optional place for your appointment. We are happy to do what is best for you and your pet!
*******COVID NOTICE******Under normal circumstances, we love visiting pets in their home or having pet parents in our mobile hospital unit during exams, but we’re unable to do either at this time as we are still following strict social distancing and curbside protocols — no one is allowed on board our unit at all except staff and pets.
We also request that clients wear a mask during in-person conversations with our staff – all of our staff is required to wear a mask when engaging with clients. As such, some of our communications may be completed via phone and text message to help limiting face to face exposure.
Even though COVID mandates have expired in Oregon, we are still operating as a curbside clinic and not going inside homes while we assess the ever changing situation. Many of our clients are elderly or immunocompromised, and we want to make sure we are not bringing any illness to them.
Our protocols may change over time, and we will communicate those as they change. For now, we appreciate your cooperation and understanding as we work to keep all pets, people and staff safe and help as many clients as we can.
Yes. We want to be your partner in caring for your pet. We will want to discuss your best friend’s lifestyle and needs and work together to create a care plan.
Blue Door Veterinary Services offers most of the same services as a veterinary practice in a building. See our services page for a complete listing.
Unfortunately state law prohibits our veterinarian from providing pet care in any state other than Oregon.
Yes, many medicines will be available on the truck and long term prescriptions and specialty foods will be delivered to your door by our online partners.
Our goal is to be convenient to you. In most cases, We will park in front of your home or very nearby.
However, as Portland has many crowded streets and limited parking, we may ask you to help us identify a convenient parking option.
Yes. You may use any major credit card (Visa, MasterCard, Discover, and American Express), check or cash. A Care Credit Card is also welcome.
Call us at (503) 819-8040 and we will see you and your pet at the earliest time possible. We may be available to see you the same day you call. In some instances, however, we may need to refer you to another facility to treat your pet more quickly. Blue Door Veterinary Services does not offer after-hours emergency services.
Have you ever noticed your pet shaking, shedding excessively, or panting when you sit in a veterinarian’s waiting or exam room? These are all signs of stress. Blue Door Veterinary Services will see your furry friend in the place that is most familiar: their home and neighborhood. The mobile truck is specially designed for nearly every medical need from immunizations, to dental cleanings and surgery.
It’s also meant to be a convenience for you. You can relax with your morning coffee or continue with your own work around the house while your pet is examined by Dr. Dawson. If you have several pets, they can be scheduled together, saving you the hassle of transporting your family.
Unless your pet needs a specialty referral or ICU care, Blue Door Veterinary Services can be your full service partner.
We don’t have the ability to have pet parents meet us at locations that aren’t their home setting, that would negate the benefits of having a mobile vet; However, be sure to like us on Facebook to get updates on any special events or clinics we schedule around Portland. We welcome invitations to participate in special events.
Because we are strictly mobile, and we are a small practice who serves a large portion of the Portland and surrounding area, if you are having an emergent problem with your pet, it may take us some significant time to get to you depending on where our team is each day. If it is a true emergency, we may not be able to make it to your pet quickly enough to be in their best interest. For pet parents who utilize our services, they have a backup service for emergencies/illness (like a local veterinary ER or Urgent Care). We do try to get to all of our patients in a timely manner, but sometimes that is not possible.
Unfortunately, We cannot accommodate pets that are extremely large or very fearful/aggressive simply for the fact that we work in a relatively small space, and we don’t have a lot of people on board to offer “extra hands”. A traditional clinic may have additional staff available that can help lift a large pet or handle a scared or aggressive pet, but with our mobile model we simply do not have the ability to have more hands on deck (we only have two seatbelts!). Additionally, it is our policy not to allow an owner to hold/restrain their pet during our exam for liability reasons, so owner’s would not be able to assist as the more hands needed. Other facilities/home services may have differing policies.